Master the USPS SSA Window Exam 2026 – Slide into Success with Confidence!

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What action should a USPS SSA Window Clerk take if they encounter a package that fails inspection?

Send the package through regardless

Notify the customer and follow company procedures for non-compliance

The correct action for a USPS SSA Window Clerk to take when encountering a package that fails inspection is to notify the customer and follow company procedures for non-compliance. This ensures that the clerk adheres to established protocols designed to maintain the integrity of postal services and compliance with legal regulations. Failing to follow proper procedures could lead to security risks, potential legal issues for the USPS, and violations of federal law.

By informing the customer about the issue, the clerk not only provides transparency but also gives the customer an opportunity to rectify the situation, whether that means providing correct documentation or resolving any discrepancies with the package. This approach also supports the USPS's commitment to safety and compliance.

Other options involve dismissing the issue or not following procedures, which could lead to further complications and undermine the reliability of postal operations.

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Ignore the issue if the customer insists

Return it to the sender without informing anyone

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